Shipping Policy

Domestic Shipping Policy

Thank you for visiting and shopping with Pony Express Foods.

Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery

All orders are shipped via USPS or UPS and delivery times will vary based upon carrier and customer location.

Please contact us for expedited shipping as additional costs will apply. Please note: Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Pony Express Foods ships to addresses within the U.S. and APO/FPO/DPO

addresses.

Customs, Duties and Taxes

PEN, LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

PEN, LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for

returning your order.

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