Return Policy

PEN LLC will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit.  To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives.  PEN LLC will replace damaged or spoiled product incurred during transit within (2 business days) from the delivery date.  PEN LLC may request that the damaged or spoiled product be returned prior to a credit or replacement being authorized and will provide customers with a return authorization and arrangements will be made to have the product returned.

All returns must be approved in advance.  New condition items may be returned for any reason within 30 days from the delivery date, with no restocking fee.  Buyer is responsible for return shipping.  PEN LLC is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for the inability of a recipient to receive the package on the day you specify that it should be delivered.  PEN LLC makes a final product determination upon receipt to determine wholesomeness and product condition.  A return goods authorization is needed to ensure proper credit is applied. Refunds will be issued by check or can be applied to your account as a credit.  Contact our Customer Service Department at 717.351.4143 or orders@ponyexpressfoods.com to obtain a return goods authorization.

 


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